Heritage High School

5800 Marshall Avenue     Newport News, VA 23605     Phone: (757) 928-6100     Fax: (757) 247-9058

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Heritage High School Personalized Learning Environment (PLE)

Frequently Asked Questions

Who receives a device and what kind of device is issued?

During the 2017-18 school year, all currently enrolled Heritage High School students will be issued a Chromebook in a protective case.

What's a Chromebook?

A Chromebook is a laptop that runs Chrome OS as its operating system. Chromebooks are designed to be used primarily while connected to the Internet. The integration of Google Apps for Education on the Chromebooks supports the collaborative learning environment used by Newport News Public Schools teachers and students.

What do I need to turn into the school to ensure my student receives their Chromebook?

Each family is required to complete the Newport News Technology Instructional Computing Device Loan Agreement enclosed with this letter or found on our website. The signed document must be returned to Ms. Jackson in the main office no later than September 27th.

Do students keep the devices forever?

Just like textbooks, mobile devices are issued to students for the school year and returned at the end of the year for servicing or when a student withdraws from our school.

What is the cost for families?

Due to the technology rich learning environment at Heritage High School, students were chosen to participate in a pilot program; this program provides a device for every student at no cost to the family.

When will the device be issued to students?

Students who have returned signed loan agreements will receive a device during the first week of October. (subject to change)

What if the device is lost, stolen, or damaged?

Newport News Public Schools understands that accidents happen. We will make every effort to treat each incident with care and consideration.

Event Required Action
Repairs Device will be supported by school technical support. If device is unrepairable, another device will be provided.
Damage Submit incident report.
Turn in device to the ASSIST help desk.
Student will use classroom computer until device has been repaired.
Repaired device will be returned to the student.*
Lost Devices Submit incident report. Student may use a classroom device.
No replacement provided.
Stolen Devices Submit incident report.
Submit police report.
Student may use a classroom device.
Replacement device provided upon submission of appropriate documentation.

*See full policy for actions regarding repeated damage.

Each incident is handled by the Heritage High School Leadership team and at the discretion of the principal. NNPS reserves the right to amend this policy at any time.

Will students be required to bring their device everyday?

Yes. Students are required to bring fully charged Chromebooks to school daily

Are controls in place to prevent students from accessing inappropriate content?

Newport News Public Schools Acceptable Use Policy is reviewed with students at the beginning of each school year. In addition, the specific policy is outlined in the Student Rights & Responsibilities Handbook.

Does this mean that students will not have textbooks?

No, students will continue to use textbooks; however, Newport News Public Schools continues to adopt an increasing number of online textbooks. Students may be enrolled in courses that continue to utilize textbooks to support classroom instruction.

What happens if I do not want my student to bring the device home?

We believe access to appropriate educational technology is increasingly becoming an integral part of the learning environment. However, if you feel that this is not the right solution for your student, we ask that families inform a school administrator as soon as possible so that alternative accommodations can be discussed.

Can Chromebooks be left in lockers overnight?

Due to security concerns, Chromebooks may not be left in lockers overnight.

I have a question not addressed here. Who should I contact?

Please submit your question online to Heritage High School.


 

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